All energy suppliers in England, Scotland and Wales have signed up. The code, developed in consultation with Citizens Advice, Energy UK and other stakeholders, will take effect from today. They will restart in May, in approved circumstances, with suppliers having to satisfy a range of criteria before proceeding. There has been a temporary ban on forced installations since the story broke in March. The issue came to light when The Times reported instances of supplier representatives breaking into properties to change the meter. But in recent months suppliers including British Gas, Scottish Power and Ovo have come under fire for forced installations in homes occupied by ‘vulnerable’ customers, including the elderly – which is not permitted. Involuntary PPM installation is typically used as a last resort for customers who fall into significant arrears on a standard energy meter. The aim is to limit installations at vulnerable households, with an outright ban on high risk individuals (see below).
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Ofgem, the energy market regulator, today released a Code of Conduct for energy suppliers, outlining how they should conduct involuntary – or forced – prepayment meter (PPMS) installations, writes Bethany Garner. Contact if you have stories on this topicġ8 April: Campaigners Insist Wider Protections Are Required Latest news on the UK energy market, including details of the Ofgem price cap, tariff rate increases, company information and regulatory developments. Energy Update: Ofgem Criticised For Limited Action On Forced Prepay Installation While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Advisor does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Advisor. These “affiliate links” may generate income for our site when you click on them. Second, we also include links to advertisers’ offers in some of our articles.
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